Everything Sunshine Coast homeowners need to know about Crimsafe’s standard warranty, extended warranty options, what’s covered, what’s not, and how to keep your warranty valid.
When you invest in Crimsafe security screens and doors, you’re making a long-term commitment to your home’s security. A warranty is a natural part of that conversation — and Crimsafe’s warranty is one of the strongest in the security screen industry. But like any warranty, it comes with conditions, exclusions, and steps you need to take to protect your coverage.
This guide breaks it all down clearly so you know exactly what you’re getting, what’s expected of you as the homeowner, and how to make a claim if you ever need to.
About the author: This guide was written by the team at North Coast Blinds & Security — a licensed Crimsafe manufacturer based at Kunda Park on the Sunshine Coast. We manufacture and install Crimsafe products across the Sunshine Coast daily, and we’re the first point of contact for any warranty enquiry from our clients.
The Short Answer: Yes, Crimsafe Comes with a 10-Year Warranty as Standard
Every Crimsafe security product — across the Regular, Classic, Ultimate, and iQ ranges — comes with a standard 10-year warranty from the date of installation. This covers defects in materials supplied by Crimsafe Security Systems under normal use conditions.
In plain terms: if something is wrong with the product itself due to a manufacturing or materials defect, Crimsafe will repair or replace it.
But the warranty story doesn’t stop there. Crimsafe also offers an extended warranty that can push that coverage to 12 or 15 years depending on which product you’ve purchased — provided you register within 60 days of purchase.
Crimsafe Warranty by Product: What’s the Coverage?
Different products in the Crimsafe range attract different extended warranty options. Here’s how it breaks down:
| Crimsafe Product | Standard Warranty | Extended Warranty (if registered) |
| Crimsafe Regular | 10 years | Up to 12 years |
| Crimsafe Classic | 10 years | Up to 12 years |
| Crimsafe Ultimate | 10 years | Up to 15 years |
| Crimsafe iQ (iQ-m and iQ-e) | 10 years | Up to 15 years |
Important: To access the extended warranty, you must register your purchase online within 60 days of the purchase date and retain your original invoice as proof of purchase. If you don’t register in time, you fall back to the standard 10-year warranty only.
What Does the Crimsafe Warranty Actually Cover?
The Crimsafe warranty covers the original purchaser against defects in materials supplied by Crimsafe Security Systems under normal use conditions.
If a covered defect is confirmed by Crimsafe or their appointed representatives, the remedy is either repair or replacement of the defective product or component — at Crimsafe’s discretion.
This warranty applies to the core Crimsafe product: the Tensile Tuff® stainless steel mesh, the aluminium frame, and the Screw-Clamp® system. These are the components that Crimsafe manufactures and controls, and these are what the warranty protects.
What Is NOT Covered by the Crimsafe Warranty?
This is where many homeowners are caught off guard, so it’s worth being very clear. The Crimsafe warranty does not cover:
Accessory products — locks, handles, rollers, hinges, and door closers are explicitly excluded from the Crimsafe warranty. These components are manufactured by third-party suppliers, and any warranty on them comes from those suppliers directly. If you have a lock or handle issue, the claim path is through the hardware manufacturer, not Crimsafe.
Accidental damage — damage caused by accidents (a ball through the screen, a vehicle impact, a fallen branch) is not covered.
Misuse or abuse — damage resulting from improper use of the product is excluded.
Fire and theft — damage caused by fire, or the theft of the product itself, is not covered under warranty. These would typically fall under home and contents insurance rather than a product warranty.
Vandalism — deliberate damage by a third party is excluded.
Wear and tear — general deterioration from normal use over time is not a warranty matter.
Alterations — if the installation area has been altered in a way that affects the product (for example, tiles laid over or around the frame after installation), the cost of removing those alterations to facilitate a warranty repair is the homeowner’s responsibility.
Failure to maintain — this is one of the most important exclusions for Sunshine Coast homeowners. If you fail to follow Crimsafe’s care and maintenance instructions, your warranty coverage can be voided. More on this below.
Non-transferable — the Crimsafe warranty applies to the original purchaser only. If you sell the property, the warranty does not transfer to the new owner.
The Maintenance Requirement: What Sunshine Coast Homeowners Must Know
This is the part of the Crimsafe warranty that is most relevant — and most often overlooked — for homes on the Sunshine Coast.
Crimsafe’s stainless steel mesh works similarly to an air conditioning filter: it traps airborne dirt, salt, and other impurities over time. In a coastal environment like the Sunshine Coast, salt air accelerates this buildup. Left uncleaned, a combination of salt, moisture, and airborne impurities can cause staining of the mesh coating — which can appear as reddish marks or fluffy white deposits.
Crimsafe mesh does not rust — it’s 304 grade stainless steel with a lifespan of approximately 65 years. But to maintain your warranty and keep the product in optimal condition, you need to clean it regularly using Crimsafe Wash and Wax (or a standard car wash and wax product) in warm water with a soft non-abrasive brush.
The closer your home is to the ocean, the more frequently you’ll need to clean. Crimsafe’s care guide provides a maintenance schedule based on your proximity to the coast:
- Beachfront (breaking surf, airborne moisture): More frequent cleaning required — typically every few months
- Sheltered coastal areas: Regular cleaning required — typically every 6 months
- Inland areas: Standard cleaning schedule — typically annually
Following this schedule is not just good practice — it’s a condition of your warranty. Keeping your purchase invoice and a record of your maintenance is advisable for any future claim.
How to Extend Your Crimsafe Warranty
The extended warranty is straightforward to obtain — but the 60-day registration window is a hard deadline that catches some people out.
To register for the extended warranty:
- Keep your original invoice from North Coast Blinds & Security — this is your proof of purchase and is required
- Visit crimsafe.com.au/extended-warranty-registration and complete the online registration form
- Do this within 60 days of your purchase date
- You’ll receive an Extended Warranty Certificate — keep this somewhere safe alongside your invoice
If you miss the 60-day window, you revert to the standard 10-year warranty with no option to upgrade.
How to Make a Crimsafe Warranty Claim
If you believe you have a valid warranty claim, the process is:
- Contact your original installer first — all warranty claims should be directed to the Crimsafe licensed supplier who supplied and installed your products. For North Coast Blinds & Security clients, that’s us — call us on (07) 5456 2199
- Have your proof of purchase ready — your original invoice is required. Without it, Crimsafe may decline the claim
- Have your Extended Warranty Certificate ready if applicable
- An inspection will be arranged to confirm whether the defect is covered
- If the claim is valid, Crimsafe will repair or replace the defective component at their discretion
Note: if an inspection is arranged and the claim turns out not to be eligible under the warranty, you may be responsible for any inspection and repair costs incurred.
Why the Warranty Matters — Beyond the Fine Print
A 10 to 15-year warranty on a security product is genuinely meaningful. Most standard security screens carry no comparable coverage — and cheaper alternatives offer far less confidence in their longevity.
The Crimsafe warranty is a reflection of the confidence Crimsafe Security Systems has in its own product. A company that backs its products with up to 15 years of coverage is one that has tested extensively, manufactured to a high standard, and stands behind what it sells.
For Sunshine Coast homeowners, that matters. The coastal environment is tough on exterior products. Knowing that your screens are covered against manufacturing defects — and that the mesh itself has a projected 65-year lifespan with proper care — makes the investment significantly easier to justify.
As a licensed Crimsafe manufacturer, North Coast Blinds & Security stands behind every product we install. We’re your first point of contact for any warranty matter, and we’re here to help you navigate the process.
Frequently Asked Questions About the Crimsafe Warranty
How long is the Crimsafe warranty?
All Crimsafe products come with a standard 10-year warranty from the date of installation. This can be extended to 12 years for Crimsafe Regular and Classic, or 15 years for Crimsafe Ultimate and iQ — provided you register online within 60 days of purchase.
Is the Crimsafe warranty transferable if I sell my home?
No. The Crimsafe warranty applies to the original purchaser only and is not transferable to the new owner if the property is sold. Buyers of a home with existing Crimsafe products should be aware of this.
Does the Crimsafe warranty cover locks and handles?
No. Locks, handles, rollers, hinges, and door closers are explicitly excluded from the Crimsafe warranty. These accessories are made by third-party manufacturers and may carry their own separate warranties from those suppliers.
Will my warranty be void if I don’t clean my Crimsafe screens?
Yes. Failure to follow Crimsafe’s care and maintenance instructions is listed as an exclusion in the warranty terms. On the Sunshine Coast especially, regular cleaning is essential — both to maintain the product and to preserve your warranty coverage.
What proof do I need to make a Crimsafe warranty claim?
You need your original purchase invoice from the licensed Crimsafe supplier who installed your products. If you registered for an extended warranty, you’ll also need your Extended Warranty Certificate. Claims should be directed to your original installer — for North Coast Blinds & Security clients, contact us directly.
Does the Crimsafe warranty cover damage from storms or cyclones?
No. Damage caused by extreme weather events, accidents, or other circumstances outside of Crimsafe’s control is not covered by the product warranty. Storm damage would typically be a matter for your home and contents insurance rather than a warranty claim.
What’s the difference between the standard 10-year warranty and the extended warranty?
The standard 10-year warranty is automatic and requires no registration. The extended warranty adds an additional 2 years (Regular/Classic) or 5 years (Ultimate/iQ) of coverage, but requires online registration within 60 days of purchase. Both cover the same types of defects — the extended warranty simply provides a longer coverage window.
How do I register for the Crimsafe extended warranty?
Visit crimsafe.com.au and complete the online extended warranty registration form within 60 days of your purchase date. You’ll need your original invoice details. Once registered, you’ll receive an Extended Warranty Certificate — keep this with your invoice in a safe place.
Questions About Your Crimsafe Warranty? Talk to Us.
As a licensed Crimsafe manufacturer on the Sunshine Coast, North Coast Blinds & Security is your direct point of contact for all warranty matters relating to products we’ve supplied and installed.
If you have an existing product query, a potential warranty claim, or you’re considering a new Crimsafe installation and want to understand the warranty before you commit, we’re happy to help.